Intelligent Infrastructure
for the AI Era.
From legacy migration to generative AI, Palni builds the data ecosystems that power the worldās leading enterprises.
TRUSTED BY 15+ FORTUNE 500 INNOVATORS
Enterprise Scale.
Boutique Soul.
Most consulting firms force you to choose: the endless resources of a giant or the personal attention of a boutique. We reject that trade-off.
With over 500+ technical experts and a 90% client retention rate, Palni delivers massive digital transformation without the red tape.
Our Expertise
Cloud Modernization
Stop lifting and shifting. We refactor legacy monoliths into scalable microservices and optimize cloud spend across AWS, Azure, and GCP.
Explore Cloud →Data Engineering
Dismantle data silos. We build modern data lakes and pipelines (Snowflake, Databricks) that create a Single Source of Truth for your enterprise.
Explore Data →Generative AI Strategy
Move beyond the hype. We clean and govern your proprietary data to deploy custom LLMs and AI agents that drive actual ROI.
Explore AI →Digital CX (Salesforce)
Unify your customer view. We align Salesforce and ServiceNow ecosystems to your unique business goals for higher adoption and revenue.
Explore CX →M&A Rescue: From "Stalled" to "One Team"
A PE-backed manufacturing firm faced a crisis with 3 stalled acquisitions. Palni rescued the project, merging 4 companies into a single Salesforce environment in under 3 months.
VoiceCueAI
Voice-Powered IVR for ticket creation and management. Automate your Service Desk by allowing users to simply call and speak their request.
Description
Our Voice AI solution automates ServiceNow ticket creation and management by allowing users to simply call a phone number and speak their request. The Agent intelligently collects the required information, then automatically creates, categorizes, and prioritizes the ticket in ITSM or FSM without any manual effort. Users can also call the same number for a real-time status update, which helps reduce open ticket times, increase productivity, and leads to significant cost savings.
Key Features
Natural Language Understanding
Understands intent, tone, in real-time.
Seamless Integration
Automates incident creation, updates, and status checks.
24/7 Automated Support
Always available with zero wait time.
Intelligent Escalation
Routes complex or frustrated users to human agents.
Analytics & Reporting
Tracks call volumes, sentiment, and resolution speed.
Scalable & Cost-Optimized
Handles high volumes without extra staffing.
Technical Details
Compatibility
Zurich, Yokohama, Xanadu
Version
1.0.8 (Oct 20, 2025)
Custom Tables
2
Real Challenges.
Real Results.
Digital transformation isnāt just about implementing new software; itās about solving critical business problems. See how Palni helps industry leaders navigate complexity, unify their systems, and accelerate growth.
Portfolio
Explore outcomes by technology.
Select a Success Story
Title
The Challenge
...
The Execution
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Key Outcomes
Ready to write your own success story?
We don't just implement technology; we deliver the outcomes that matter most to your business. Letās discuss your current challenges and find the right path forward.